Privacy Policy

We expressly object to the use of contact information published here in compliance with legal mandates by third parties for purposes of sending us advertising and information materials we have not explicitly solicited. The website's operators reserve the right to take legal action against the senders of unsolicited advertising materials, including, but not limited to, spam mail.

Disclaimer provided by Sören Siebert, Attorney-at-Law

In collecting and processing your personal data, we comply with the applicable data protection regulations including, in particular, the European General Data Protection Regulation (GDPR).

The pages at lenbachhaus.de have been designed to make providing personal data (such as your name, address, or email address) voluntary whenever possible. Our offerings and services are accessible without the collection of personally identifiable information wherever that is feasible.

General Information

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The controller responsible for the collection, processing, and use of your personal data in the sense of Article 4 no. 7 of the European General Data Protection Regulation (GDPR) is:

Städtische Galerie im Lenbachhaus und Kunstbau München
Luisenstraße 33
80333 Munich

Web Analysis provided by etracker

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The provider of this website retains the usage data analysis services of etracker GmbH, Hamburg, Germany (www.etracker.com). These services entail the placement of cookies that allow for a statistical analysis of the website’s use by visitors and the display of usage-related content or advertisements. Cookies are small text files stored by the web browser on the user’s device. etracker’s cookies do not contain information that allows for the identification of individual users.

The data generated by etracker is processed and stored by etracker on behalf of this website's provider. All data processing and storage occurs in Germany and is subject to the rigorous German and European data privacy laws and standards. etracker's data privacy practices have been audited and certified by an independent agency and received the ePrivacyseal data protection seal.

The legal basis for this data processing is provided in Article 6 section 1(f) (legitimate interest) of the European General Data Protection Regulation (GDPR). We have a legitimate interest in optimizing our online services and presentation. Because we take our online visitors' privacy very seriously, etracker anonymizes their IP addresses at the earliest possible time and converts registration or device identifiers into keys that are unique but cannot be matched to a particular individual. etracker makes no other use of the data, does not correlate it to other data, or share it with third parties.

You may object to the data processing outlined above to the extent that it concerns personally identifiable information. Your objection, which you may lodge at any time, will have no adverse consequences for you. You can find more information on etracker's data privacy practices here.


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Social Media

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We maintain online representations on social networks and platforms in order to communicate with visitors and other users interested in the museum who are active on these media and provide them with information on our offerings. Access to the various networks and platforms is subject to the terms and conditions and data processing regulations of the respective operators.

Unless indicated otherwise in our data privacy statement, we process data related to users only when they communicate with us on social networks and platforms, for example, by posting on our online representations or sending us messages.

Newsletter

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If you would like to receive the newsletter offered on our website, we need your email address as well as information that will allow us to verify that you are the owner of the email address you provide and wish to receive our newsletter.

We rely on a so-called double-opt-in process to ensure that we have your consent to send you our newsletter. The potential recipient registers to add their email address to a mailing list. They then receive an email requesting confirmation of their wish to receive the newsletter, producing a legally valid record of their consent. Only after we have received this confirmation do we add their address to the mailing list.

We do not use this data for any purpose other than the transmission of the information and offers requested by the user.

The newsletter software we use is Newsletter2Go. Your data is transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data or using it for any purpose other than the transmission of newsletters. Newsletter2Go is a German certified provider that we have selected with a view to its compliance with the requirements of the European General Data Protection Regulation and the German Federal Data Protection Act. Here you can find more information.

You may revoke your consent for us to store your data and store and use your email address for purposes of sending you the newsletter at any time, for example by using the "Unsubscribe" link in the newsletter or by sending us an email at newsletter-lenbachhausmuenchende.

Contacting us

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If you contact us (e.g., by using a contact form, sending us an email, calling us on the phone, or through social media), we will store your information for the purposes of handling and processing your request in accordance with Article 6 section 1(b) of the GDPR. Your information may be stored in a customer relationship management (CRM) system or a comparable request handling framework. We will delete request data that is no longer needed. We will review the need to store data every two years, while also complying with the pertinent legal obligations to archive records.

Guided tour bookings are handled by the service provider München Ticket, whose data privacy regulations are available here. We retain München Ticket's services based on our legitimate interest in accordance with Article 6 section 1(f) of the GDPR and an order processing contract in accordance with Article 28 section 3 clause 1 of the GDPR.

You may revoke your content for us and München Ticket to store your data at any time by sending us an email at lenbachhausmuenchende.

Integration of third-party services and contents

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Based on our legitimate interests (i.e., our interest in the analysis, optimization, and economical operation of our online offerings in accordance with Article 6 section 1(f) of the GDPR), we use contents and services provided by third parties, integrating such contents and services, such as videos or fonts (hereinafter referred to as "contents"), into our website. Such integration of contents always necessitates disclosure of the user’s IP address to the third-party providers, who would not be able to transmit the contents to the user's web browser without the IP address, which therefore is required for the display of such contents. We make every effort to use only such contents whose providers use IP addresses solely for the delivery of the contents. Moreover, third-party providers may use so-called pixel tags (invisible graphics, also known as web beacons) for statistical or marketing purposes. Pixel tags may be used to evaluate information such as the user traffic on the pages of this website. Pseudonymous information including, but not limited to, technical information on the browser and operating system, referring websites, time and duration of visit, and other information on the usage of our online offerings may furthermore be stored in cookies on the user's device and may be correlated with similar information from other sources.

For the integration and display of video contents, this website uses plugins provided by YouTube. The video portal's operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When the user accesses a page with an integrated YouTube plugin, their device connects to YouTube's servers, allowing YouTube to learn which of our pages they have accessed. YouTube can directly associate your visit to pages on our website to your personal profile if you are logged in to your YouTube account. You may prevent this by logging out of your YouTube account before visiting our site. We use YouTube's services in the interest of an appealing presentation of our online offerings. This is a legitimate interest in accordance with Article 6 section 1(f) of the GDPR. For details on the use of users' data, please see YouTube's privacy policy.

For the integration and display of audio contents, this website uses plugins provided by SoundCloud. The video portal's operator is SoundCloud Limited, Rheinsberger Str. 76/77, 10115 Berlin. When the user accesses a page with an integrated SoundCloud plugin, their device connects to SoundCloud's servers, allowing SoundCloud to learn which of our pages they have accessed. SoundCloud can directly associate your visit to pages on our website to your personal profile if you are logged in to your SoundCloud account. You may prevent this by logging out of your SoundCloud account before visiting our site. We use SoundCloud's services in the interest of an appealing presentation of our online offerings. This is a legitimate interest in accordance with Article 6 section 1(f) of the GDPR. For details on the use of users' data, please see SoundCloud's privacy policy.

Registering for a private guided tour

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When the Lenbachhaus assists you in hiring a guide for a private tour of the museum, you give us permission to share your contact information with the guide selected for you.